Refund policy

At The Nail Lab Aus, we strive to provide our customers with high-quality products and exceptional service. Our return policy is designed to ensure fairness and clarity for both parties involved.

1. Defective or Faulty Products:
   • If you receive a product that is defective or faulty, please contact us within 14 days of receiving your order. We will arrange for a replacement or provide a refund, in accordance with your rights under consumer protection laws.
2. Incorrect Items Received:
   • In the rare event that you receive an incorrect item, please notify us within 14 days of receiving your order. We will rectify the error by sending you the correct item at no additional cost or providing a refund, as per your rights under consumer protection laws.
3. No Returns for Change of Mind:
   • We regret to inform you that we do not accept returns for change of mind. This includes instances where you have simply changed your mind, made a wrong selection, or no longer require the product. Please consider your purchase carefully before completing your order.
4. Return Process:
   • To initiate a return for a defective product or an incorrect item received, please contact our customer service team at hello@tnlaus.com.au with your order details and a description of the issue. We will guide you through the return process and provide assistance as needed.

By making a purchase from The Nail Lab Aus, you agree to adhere to the terms of this return policy. We appreciate your understanding and cooperation.

If you have any questions or require further clarification regarding our return policy, please don't hesitate to contact us.